Relay vs PolyAI: Which AI Voice Platform Fits Your Business?
PolyAI builds enterprise voice agents for large contact centers. Relay gives growing businesses AI agents, a built-in CRM and a booking engine with published pricing. Here’s how they compare.
- Published plans from $99/mo vs custom enterprise quotes
- Lead response, booking and CRM in one platform
- Built for small, mid-sized and multi-location teams
Relay and PolyAI Side by Side
Both use AI voice agents. They’re built for different kinds of businesses.
| Compare | Relay | PolyAI |
|---|---|---|
| Best for | Small, mid-sized and multi-location businesses that sell and serve by phone and text | Large enterprises running high-volume customer service contact centers |
| Pricing | Published plans from $99 to $1,999 per month, with included AI voice minutes | Custom, per-minute pricing. Prices aren’t published; you request a quote |
| Getting started | Choose a plan, or book a demo and we set up your first workflow | Demo and enterprise sales process, then a managed deployment |
| Main focus | Lead response, qualification, booking, customer service and reactivation | Automating inbound customer service conversations |
| CRM | Relay CRM included, plus Follow Up Boss, Jobber and Builder Prime | Integrates with enterprise contact center and service platforms |
| Booking | Relay Booking Engine and calendar booking included | Depends on the deployment and integrations |
| Channels | Voice, SMS, website booking and a video AI agent | Voice-first, with chat, SMS and messaging |
| Outbound follow-up | Built in: speed-to-lead, missed-call text back and reactivation | Primarily focused on inbound service |
Two Good Products, Two Different Buyers
The right choice depends on your size, call volume and what you need the AI to do.
You want results without an enterprise project
- You want transparent pricing and a fast start
- You need lead response and booking, not just service
- You want a CRM included, or use FUB, Jobber or Builder Prime
- You run one location or many, not a 1,000-seat contact center
You run a large enterprise contact center
- You handle very high call volumes every month
- You need deep integration with enterprise contact center platforms
- You want a fully managed, custom deployment
- Your main goal is containing inbound service calls
Talk to a Relay Agent Right Now
Rachel is a live Relay agent. Ask her anything, or play the part of a lead or a customer and judge the conversation for yourself.
- Natural, real-time conversation
- Your questions, rules and handoffs
- Every conversation summarized in the CRM
Relay vs PolyAI FAQs
Comparing options? We’re happy to show you Relay on your own calls, leads and workflows.
What is the main difference between Relay and PolyAI?
PolyAI focuses on enterprise voice agents for large customer service contact centers. Relay combines AI agents, a CRM and a booking engine for growing businesses that need to respond to leads, book appointments and serve customers.
Is Relay cheaper than PolyAI?
Relay publishes its pricing, with plans from $99 to $1,999 per month. PolyAI doesn’t publish prices and quotes per-minute pricing for each deployment, so the comparison depends on your volume and needs.
Can Relay handle customer service like PolyAI?
Yes. Relay answers customer calls, handles routine requests and brings decisions to a manager. It also covers lead response, booking and reactivation, which many service-focused tools don’t.
Is Relay a good PolyAI alternative for small businesses?
Relay is built for small, mid-sized and multi-location businesses, with a fast setup, published pricing and a CRM included.
See Relay on Your Own Calls and Leads
Book a demo and compare for yourself, with your questions, your workflows and your numbers.