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Terms of Service

Relay AI LLC | 3090 S Durango Dr, Suite 200C, Las Vegas, NV 89117 | Effective August 11, 2026

These Terms of Service (the “Terms”) are a binding agreement between Relay AI LLC (“Relay,” “we,” “us,” or “our”) and the person or entity that accesses or uses the Services (“you”). If you create or use a Relay business account, execute an Order Form, or use the Services on behalf of a company, “Customer” means that company and you represent that you have authority to bind it. If you interact with a Relay-powered form, scheduling page, AI agent, call, text, or other customer-facing experience without holding a Relay account, you are an “End User.”

By creating an account, accepting an Order Form, clicking to accept these Terms, or accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

  1. Company Information and Scope

Relay AI LLC is a Nevada limited liability company with a mailing address at 3090 S Durango Dr, Suite 200C, Las Vegas, NV 89117. Relay operates https://relayagents.ai/ and provides software and technology that may include customer relationship management (“CRM”), lead capture, scheduling, forms, workflow automation, artificial intelligence agents, telephone calling, call routing, SMS/MMS, email, recording, transcription, analytics, reporting, integrations, and related features (collectively, the “Services”).

These Terms govern the Services unless a written Order Form, statement of work, enterprise agreement, or other agreement signed by Relay expressly states that different terms control. If there is a conflict, the signed Order Form or signed agreement controls only for the specific subject matter of the conflict.

  1. Eligibility and Business Use

You must be at least 18 years old and legally capable of entering into a binding agreement. The Services are intended primarily for legitimate business and commercial use. You may not create an account using false information or on behalf of a person or entity without authority.

  1. Accounts and Authorized Users

Customer is responsible for all use of the Services under its account, including use by employees, contractors, agents, administrators, and other authorized users. Customer must maintain accurate account information, use reasonable safeguards to protect credentials, promptly remove access for users who should no longer have it, and notify Relay promptly of suspected unauthorized access or security incidents involving the account.

Relay may rely on instructions from users who appear through our systems to be authorized administrators of Customer’s account. Customer is responsible for assigning appropriate permissions and for the acts and omissions of its users.

  1. Orders, Plans, Fees, Usage and Payment

Customer will pay the fees, setup charges, recurring subscription fees, usage charges, overages, telecommunications charges, registration charges, add-ons, and other amounts stated in the applicable Order Form, checkout flow, or pricing schedule.

• Subscription fees are billed in advance unless the applicable Order Form states otherwise.

• Usage-based charges and overages may be billed in arrears based on actual usage measured by Relay or the applicable underlying provider.

• Usage may include, without limitation, AI voice minutes, telephone minutes, SMS/MMS segments, phone numbers, AI video minutes, additional agents, additional users, transcription, storage, carrier registration, or similar metered services.

• Customer authorizes Relay and its payment processor to charge the payment method on file for amounts due.

• Amounts are non-refundable except as expressly stated in a signed Order Form or required by law.

• Customer must notify Relay of a good-faith billing dispute within 30 days after the applicable invoice or charge, or the charge is deemed accepted to the maximum extent permitted by law.

• Customer is responsible for applicable sales, use, excise, telecommunications, regulatory, carrier, and similar taxes, fees, and assessments, excluding taxes based on Relay’s net income.

If Customer fails to pay amounts when due, Relay may suspend or restrict the Services after reasonable notice, except where immediate suspension is necessary to prevent fraud, abuse, material cost exposure, or provider action. Customer remains responsible for charges incurred before suspension or termination.

  1. Term, Renewal and Cancellation

The subscription begins on the effective date stated in the applicable Order Form or, if none, when the paid account is activated. Any initial commitment and renewal term will be stated in the applicable Order Form or checkout flow. If no renewal term is stated, the subscription renews month-to-month after any stated initial commitment.

Customer may give notice of non-renewal or cancellation through functionality made available in the account or by contacting Relay at hello@relayagents.ai. Cancellation becomes effective at the end of the then-current paid commitment or billing period unless Relay agrees otherwise in writing. Cancellation does not eliminate accrued usage charges or amounts due for a committed term.

Relay may change prices for a future renewal period by providing reasonable advance notice. Changes to pass-through telecommunications, carrier, regulatory, or third-party fees may take effect when the underlying fee changes where reasonably necessary.

  1. Customer Control and Responsibility

Customer determines the business purposes for which it uses Relay, the people it seeks to contact, the lead sources it uses, the content and objectives of its communications, the configuration of its workflows and AI agents, and the legal basis on which it processes data and communicates with individuals. Customer is solely responsible for the legality, accuracy, and appropriateness of Customer Data, contact lists, campaign classifications, scripts, offers, instructions, and settings supplied to or configured in the Services.

The technical ability to perform an action through Relay does not mean that the action is legally permitted. Relay’s product controls, templates, suggested language, warnings, or default settings are risk-reduction tools and do not constitute legal advice or approval of Customer’s use case.

  1. Customer Data and Rights

“Customer Data” means data, content, files, recordings, communications, contact records, form submissions, CRM records, scripts, prompts, configuration, and other information submitted to, generated through, or processed by the Services on Customer’s behalf. As between Relay and Customer, Customer retains its rights in Customer Data. Customer grants Relay a limited, non-exclusive right to host, copy, process, transmit, display, and otherwise use Customer Data solely as necessary to provide, secure, support, and improve the Services as permitted by these Terms and the Data Processing Schedule below.

Customer represents and warrants that it has all rights, permissions, notices, consents, and lawful bases necessary to provide Customer Data to Relay and instruct Relay to process it. Customer is responsible for responding to requests from individuals concerning Customer Data where Customer is the controller or business responsible for that data.

  1. End Users, Invitees and Relay-Powered Customer Experiences

An End User does not become a Relay Customer merely by submitting a form, booking an appointment, receiving or responding to a communication, or interacting with an AI agent powered by Relay. The applicable Relay Customer controls the content, recipient selection, purpose, workflow, seller identity, and business use of the customer-facing experience. Relay generally processes information collected through those experiences on the Customer’s behalf as a technology provider, processor, or service provider.

End Users should direct questions about a particular business’s offer, marketing practices, contact decisions, or use of End User information to that business. Relay may process limited information independently for security, fraud prevention, legal compliance, platform administration, and service operations as described in the Privacy Policy.

  1. Artificial Intelligence Features

The Services may use artificial intelligence to generate or assist with conversations, classifications, summaries, recommendations, workflows, scheduling, lead qualification, content, and other outputs. AI outputs can be inaccurate, incomplete, unexpected, or inappropriate. Customer is responsible for configuring and monitoring its AI agents and for using reasonable human review where appropriate.

Customer will not use Relay AI as the sole basis for decisions that produce legal or similarly significant effects concerning employment, housing, credit, insurance, health care, education admissions, or other high-impact decisions unless Customer independently ensures that the use complies with all applicable law and Relay has expressly approved the use case in writing.

Relay does not guarantee that AI will achieve any particular sales, scheduling, qualification, conversion, revenue, or business outcome.

  1. No Training on Customer Personal Data for Unrelated General Models

Relay will not use Customer Personal Data to train, fine-tune, or validate generalized artificial intelligence or machine-learning models for unrelated customers or third parties without Customer’s express authorization. Relay may use de-identified, aggregated, statistical, or operational data that does not reasonably identify an individual or Customer to operate, secure, analyze, and improve the Services. Relay may also use non-personal prompts, templates, configurations, and feedback where doing so does not disclose Customer Confidential Information or Customer Personal Data.

  1. Acceptable Use and Prohibited Conduct

Customer and its users may not use the Services to engage in unlawful, fraudulent, deceptive, abusive, or harmful conduct. Without limitation, Customer may not:

• send unlawful spam or initiate unlawful calls, texts, or emails;

• contact a person where Customer lacks the consent, permission, relationship, exemption, or other lawful basis required for the communication and technology used;

• harvest, scrape, purchase, append, or otherwise use contact data in a manner prohibited by applicable law or Relay policy;

• circumvent consent gates, suppression lists, STOP or revocation controls, Do-Not-Call controls, calling-hour restrictions, frequency caps, compliance warnings, or account limitations;

• spoof, falsify, or unlawfully manipulate caller identification, sender identity, or business identity;

• impersonate another person or organization without authorization, or intentionally mislead a recipient about the seller, caller, sender, or purpose of a communication;

• continue covered communications after a valid opt-out, revocation, or Do-Not-Call request;

• harass, threaten, intimidate, repeatedly contact with intent to annoy or abuse, discriminate unlawfully, or facilitate fraud;

• transmit malware, attempt unauthorized access, interfere with the integrity of the Services, or use the Services to attack another system;

• use the Services for emergency communications or as a substitute for 911 or another emergency service;

• use Relay in a manner that violates applicable carrier, messaging-provider, AI-provider, or telecommunications requirements.

  1. COMMUNICATIONS COMPLIANCE ADDENDUM — Scope and Allocation of Responsibility

Sections 12 through 24 constitute the Communications Compliance Addendum and apply whenever Customer uses Relay to initiate, facilitate, automate, record, transcribe, route, or manage telephone calls, SMS/MMS, emails, artificial or prerecorded voice communications, AI-generated voice communications, or related outreach (“Customer Communications”).

As between Relay and Customer, Customer is responsible for the recipients, purpose, content, seller identity, campaign configuration, lead source, and legal basis for Customer Communications. Relay provides technology and may provide compliance-oriented controls, but Relay does not independently verify the legality of every communication unless Relay expressly agrees in writing to perform a specific review.

  1. Compliance With Communications Laws

Customer will use the Services in compliance with all laws and industry requirements applicable to Customer Communications, including, as applicable, the Telephone Consumer Protection Act (“TCPA”), FCC rules, the FTC Telemarketing Sales Rule (“TSR”), National and company-specific Do-Not-Call requirements, state telemarketing and “mini-TCPA” laws, caller-identification rules, call-recording and wiretapping laws, CAN-SPAM, privacy and data-protection laws, CTIA guidelines, A2P/10DLC requirements, carrier rules, and telecommunications-provider requirements.

Customer acknowledges that requirements may differ based on recipient location, call or message type, purpose, technology, industry, relationship with the recipient, and state law. Customer is responsible for obtaining its own legal advice regarding its campaigns and jurisdictions.

  1. Campaign Classification and Lead Sources

Relay may require Customer to classify a campaign by purpose, technology, and lead source before communications functionality is activated. Customer must provide complete and accurate information and promptly update Relay if the campaign changes materially.

Relay may subject cold outbound campaigns, purchased or affiliate leads, data-broker records, scraped or harvested data, skip-traced or appended data, public-record lists, AI voice telemarketing, high-volume consumer outreach, regulated industries, or other higher-risk campaigns to enhanced review, additional restrictions, proof requirements, or prohibition. Customer may not falsely classify a campaign to evade a control.

  1. Consent and Permission

Customer represents, warrants, and covenants on a continuing basis that it has obtained and will retain all consent, permission, inquiry evidence, transaction records, relationship evidence, exemptions, and other legal bases required for each communication and technology used.

Where prior express written consent or another affirmative written consent standard is required, Customer must obtain a legally sufficient written or electronic agreement before the covered communication is initiated and must be able to produce competent evidence of that consent.

Customer will not rely on a preselected checkbox, passive website visit, generic acceptance of terms, a buried disclosure, or consent naming an unrelated seller where applicable law requires clear affirmative authorization.

Customer will not treat possession of a phone number, a purchased list, consent to email, consent to another channel, or a general inquiry as permission for every future communication technology or marketing purpose where applicable law requires additional consent.

  1. AI, Artificial and Prerecorded Voice

Customer acknowledges that AI-generated human voices are treated by the FCC as artificial voices for purposes of TCPA restrictions. Customer will not use Relay to initiate telemarketing or advertising calls using artificial, prerecorded, or AI-generated voice unless Customer has the consent or other lawful basis required for the call and technology used.

Customer is responsible for all legally required identification, disclosure, opt-out, and consent requirements associated with artificial, prerecorded, or AI-generated voice. Customer may not configure an AI agent to conceal the identity of the seller or caller where disclosure is required or to make deceptive claims about the nature of the interaction.

  1. SMS/MMS and Messaging

Customer will comply with applicable laws, carrier rules, registration requirements, and messaging-provider policies for SMS/MMS. Where consent is required, Customer will obtain affirmative consent appropriate to the messaging program and retain proof. Customer will provide required disclosures concerning message type, recurring nature or frequency where applicable, message and data rates, sender identity, and opt-out instructions.

Customer will not send marketing messages to a recipient who has validly opted out and will not transfer or reuse messaging consent for a different unrelated seller, brand, purpose, or campaign where such transfer or reuse is prohibited.

  1. Opt-Outs, Revocation and Suppression

Customer must honor valid requests to stop communications within the time required by applicable law and, operationally, as promptly as reasonably practicable. Relay may automatically recognize standard opt-out terms and natural-language revocations and may maintain durable suppression lists.

Customer will not circumvent an opt-out or suppression event by changing numbers, campaigns, agents, routes, accounts, or communication providers. Customer must promptly provide Relay with opt-outs, wrong-number notices, revocations, and complaints received outside the Services when they affect Relay communications.

  1. Do-Not-Call, Calling Hours and Frequency

Customer is responsible for compliance with the National Do Not Call Registry, applicable state registries, company-specific Do-Not-Call requests, applicable exemptions, and any required registration, licensing, bonding, or filing requirements. Customer is responsible for determining the recipient’s applicable local time and for calling only during legally permitted hours.

Relay may implement more conservative default calling windows, attempt limits, and frequency caps than the law otherwise permits. Customer may not override a mandatory Relay restriction without written approval. Customer will not configure repeated or continuous contact with intent to annoy, abuse, or harass.

  1. Caller Identification and Content

Customer will use accurate caller-identification and sender information and will provide the identity of the business or seller on whose behalf the communication is made where required. Customer is solely responsible for the truthfulness and legality of scripts, offers, claims, prices, promotions, and representations made through the Services.

  1. Recording and Transcription

If Customer enables recording, transcription, or monitoring, Customer is responsible for determining and satisfying all applicable notice, consent, and use restrictions. Relay may provide configuration or disclosure tools, but Customer remains responsible for deciding whether a call may lawfully be recorded or transcribed in the applicable jurisdictions.

  1. Consent and Communications Records

Customer must maintain records required by applicable law and must preserve evidence sufficient to demonstrate the legal basis for disputed communications. Relay may retain records including recipient identity, phone number, source, date and time, IP address, user agent, page URL, campaign, form version, exact consent disclosure, affirmative action, seller identity, authorized channels and technologies, message or call metadata, recordings where lawful, transcripts, opt-out events, suppression events, and configuration changes.

Where the TSR or another applicable law requires five-year retention, Customer will preserve the required records for at least five years. If Relay and Customer are both subject to recordkeeping obligations, the parties’ retention of certain records does not relieve the other party of any independent legal duty unless a written agreement expressly allocates that duty and applicable law permits the allocation.

  1. Compliance Review, Proof Requests and Suspension

Relay may request proof of consent, lead-source information, campaign descriptions, scripts, registration information, suppression records, or legal review where reasonably necessary to evaluate a complaint, carrier inquiry, provider request, regulatory issue, or material compliance risk. Customer will cooperate promptly and provide accurate information.

Relay may pause, limit, quarantine, block, or terminate a campaign, number, route, feature, integration, or account immediately if Relay reasonably believes continued use may violate law or provider requirements, circumvent a suppression request, create material consumer harm, threaten deliverability or platform integrity, or expose Relay or its providers to material legal, regulatory, security, financial, or reputational risk. Relay may require additional proof or counsel review before reactivation.

  1. Complaints, Demand Letters and Legal Holds

Customer must notify Relay at compliance@relayagents.ai within one business day after receiving a TCPA demand letter, attorney letter, regulatory complaint, carrier complaint, subpoena, threatened class action, or material consumer complaint involving the Services.

Customer and Relay will preserve relevant logs, recordings, transcripts, consent records, form versions, screenshots, scripts, communications, configuration, opt-outs, and provider records when litigation or a regulatory dispute is reasonably anticipated. Customer may not delete, alter, backfill, fabricate, or reclassify historical consent or campaign records after a complaint or legal hold is triggered.

  1. Third-Party Services and Telecommunications Providers

Relay may rely on carriers, communications providers, AI providers, hosting providers, payment processors, analytics providers, and other third parties. Customer acknowledges that third-party services may be subject to additional requirements and that providers may filter, delay, reject, block, throttle, suspend, or terminate communications or numbers. Relay does not guarantee delivery, availability, carrier acceptance, number reputation, or uninterrupted third-party service.

Relay may change providers, routes, models, or infrastructure where reasonably necessary to operate or improve the Services, subject to applicable data-processing commitments.

  1. Integrations

If Customer connects Relay to a third-party application, Customer authorizes Relay to exchange Customer Data with that application as necessary to provide the integration. Customer is responsible for obtaining any required rights and permissions. Relay is not responsible for the availability, security, conduct, or privacy practices of third-party applications not controlled by Relay.

  1. Confidentiality

Each party may receive non-public business, technical, financial, product, security, customer, or other information that reasonably should be understood to be confidential (“Confidential Information”). The receiving party will use reasonable care to protect Confidential Information and will use it only to perform obligations or exercise rights under the parties’ agreement.

Confidential Information does not include information that the receiving party can demonstrate was lawfully known without restriction, becomes public without breach, is independently developed without use of the Confidential Information, or is lawfully received from another source without confidentiality duties.

A party may disclose Confidential Information when legally required, provided it gives notice where legally permitted and reasonably cooperates with efforts to seek confidential treatment.

  1. Security

Relay will maintain commercially reasonable administrative, technical, and organizational measures designed to protect Customer Data against unauthorized access, use, alteration, loss, or disclosure. No internet or telecommunications system can be guaranteed completely secure.

Customer is responsible for securing its endpoints, credentials, integrations, and user access and for using available security controls appropriately.

  1. Intellectual Property

Relay and its licensors retain all right, title, and interest in and to the Services, software, APIs, workflows, user interfaces, documentation, templates, models, designs, trademarks, and other Relay technology and intellectual property. Except for the limited right to use the Services during an active subscription, no Relay intellectual-property rights are transferred to Customer.

Customer retains its rights in Customer Data, Customer trademarks, and Customer content. Customer grants Relay the limited rights necessary to provide the Services and to display Customer’s name and branding within Customer-configured experiences. Relay may not use Customer’s name or logo in public marketing as a customer reference without permission, except where Customer has separately authorized such use.

  1. Feedback

If Customer voluntarily provides ideas, suggestions, or feedback regarding the Services, Customer grants Relay a perpetual, worldwide, royalty-free right to use and incorporate that feedback without restriction or compensation, provided Relay does not disclose Customer Confidential Information in doing so.

  1. Beta and Preview Features

Relay may offer beta, preview, experimental, or early-access functionality. Such features may be changed or discontinued at any time and may be less reliable than generally available functionality. Unless otherwise agreed in writing, beta and preview features are provided without service-level commitments and should not be used for use cases requiring guaranteed availability or legal compliance.

  1. Data Export, Backups and Account Closure

Customer is responsible for maintaining copies of information it considers critical. Relay may provide export functionality, but Relay is not Customer’s exclusive backup provider.

After termination, Relay may make Customer Data available for export for a limited period and may thereafter delete, anonymize, or retain information consistent with the Privacy Policy, legal obligations, backup cycles, and litigation holds. Relay is not obligated to retain Customer Data indefinitely after termination.

  1. Representations and Warranties

Each party represents that it has authority to enter into these Terms. Customer additionally represents and warrants that its use of the Services, Customer Data, communications, campaigns, scripts, content, and instructions will comply with these Terms and applicable law and will not infringe or violate third-party rights.

  1. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” RELAY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

RELAY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, LEGALLY SUFFICIENT FOR CUSTOMER’S PARTICULAR USE, OR THAT ANY COMMUNICATION WILL BE DELIVERED OR PRODUCE A PARTICULAR RESULT.

RELAY DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF AI OUTPUT.

  1. Customer Indemnification

To the fullest extent permitted by law, Customer will defend, indemnify, and hold harmless Relay, its affiliates, officers, directors, employees, contractors, licensors, and service providers from and against third-party claims, consumer claims, demands, actions, investigations, regulatory proceedings, penalties, fines, statutory damages, losses, judgments, settlements, liabilities, costs, and reasonable attorneys’ fees arising out of or relating to:

• Customer’s contact lists, lead sources, data acquisition, or Customer Data;

• Customer’s failure to obtain, document, maintain, or honor required consent, permission, opt-outs, revocations, or Do-Not-Call requests;

• Customer Communications, campaign content, scripts, offers, products, services, representations, targeting, or instructions;

• Customer’s violation of the TCPA, TSR, CAN-SPAM, privacy law, recording law, state telemarketing law, carrier rule, provider policy, or other applicable requirement;

• Customer’s infringement or violation of third-party rights;

• Customer’s or its users’ misuse of the Services; or

• Customer’s material breach of these Terms.

These obligations apply whether the communication was initiated, generated, assisted, transmitted, or managed using Relay AI, automation, templates, or telecommunications infrastructure.

Customer is not required to indemnify Relay to the extent a final, non-appealable judgment determines that the claim resulted solely from Relay’s gross negligence, willful misconduct, or breach of an obligation expressly undertaken by Relay that Customer did not cause or contribute to.

Relay will provide reasonable notice of an indemnified claim and reasonable cooperation. Customer may not settle a claim in a manner that admits wrongdoing by, imposes non-monetary obligations on, or restricts Relay without Relay’s written consent.

  1. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RELAY AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS; LOST REVENUE; LOSS OF GOODWILL; BUSINESS INTERRUPTION; OR LOSS OR CORRUPTION OF DATA ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RELAY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO RELAY FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.

The foregoing limitations do not limit Customer’s payment obligations or indemnification obligations and do not apply to liability that cannot lawfully be limited.

  1. No Legal, Financial, Medical or Professional Advice

Relay is a technology provider. Compliance templates, consent language, automated classifications, AI output, recommendations, documentation, and support are informational and operational only and are not legal, financial, medical, tax, or other professional advice. Customer is responsible for obtaining qualified professional advice appropriate to its business and use case.

  1. Suspension and Termination

Relay may suspend or restrict access for nonpayment, suspected fraud, security risk, provider requirement, legal or regulatory risk, material breach, prohibited use, or activity that threatens the integrity, reputation, deliverability, or operation of the Services.

Where reasonably practicable and appropriate, Relay will provide notice and an opportunity to cure. Relay may terminate immediately for serious or repeated violations, fraudulent activity, unlawful communications, attempts to evade compliance controls, or material security threats.

Upon termination, Customer must stop using the Services. Sections that by their nature should survive, including payment obligations, confidentiality, intellectual property, compliance records, indemnification, limitations of liability, dispute resolution, and data-retention obligations, will survive.

  1. Changes to the Services and Terms

Relay may modify the Services and may update these Terms from time to time. If a change materially reduces Customer’s contractual rights or materially increases Customer’s obligations, Relay will provide reasonable notice through the Services, email, or another reasonable method before the change becomes effective, except where a faster change is necessary to comply with law, carrier requirements, provider requirements, or urgent security needs.

Continued use after the effective date constitutes acceptance where permitted by law.

  1. Electronic Communications and Notices

You agree that Relay may provide notices electronically, including by email, in-product notification, or posting to the Services, where permitted by law.

Legal notices to Relay must be sent to legal@relayagents.ai and by nationally recognized overnight courier or certified mail to Relay AI LLC, 3090 S Durango Dr, Suite 200C, Las Vegas, NV 89117, unless applicable law permits another method.

  1. Governing Law; Informal Resolution

These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law principles.

Before commencing arbitration or litigation arising between Relay and a Customer, the parties will attempt in good faith for at least 30 days to resolve the dispute through discussions between representatives with authority to settle the matter. This requirement does not prevent either party from seeking temporary or emergency injunctive relief where necessary to protect security, intellectual property, Confidential Information, or prevent imminent harm.

42. Arbitration; Class and Jury Waiver for Customer Disputes

Except for disputes that may be brought in small claims court and claims seeking temporary or injunctive relief relating to intellectual property, confidentiality, fraud, unauthorized access, or misuse of the Services, any dispute between Relay and a Customer arising out of or relating to these Terms or the Services that is not resolved informally will be resolved by binding arbitration administered by JAMS under its Comprehensive Arbitration Rules and Procedures then in effect.

The arbitration will take place in Clark County, Nevada, unless the parties agree to remote proceedings or another location.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RELAY AND CUSTOMER AGREE THAT CLAIMS WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN A PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION.

RELAY AND CUSTOMER EACH WAIVE THE RIGHT TO A JURY TRIAL FOR DISPUTES SUBJECT TO THIS SECTION.

This Section applies to disputes between Relay and Customers. It does not purport to eliminate or restrict rights of third parties, consumers, regulators, or governmental authorities who are not bound by these Terms.

  1. General

Neither party is liable for delay or failure caused by events beyond its reasonable control, except payment obligations.

Customer may not assign these Terms without Relay’s written consent, except in connection with a merger, reorganization, or sale of substantially all assets relating to the agreement where the successor is not a direct competitor of Relay and assumes the obligations in writing. Relay may assign these Terms in connection with a merger, financing, reorganization, acquisition, or sale of assets.

If any provision is held unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect. Failure to enforce a provision is not a waiver. Headings are for convenience only.

These Terms, any applicable Order Form, the Privacy Policy, and any policies or schedules expressly incorporated by reference constitute the entire agreement concerning the Services and supersede prior or contemporaneous discussions on the same subject matter.

  1. DATA PROCESSING SCHEDULE — Application and Roles

Sections 44 through 51 apply when Relay processes personal data contained in Customer Data on Customer’s behalf (“Customer Personal Data”).

To the extent applicable law characterizes Customer as a controller, business, or similar regulated entity and Relay as a processor, service provider, or contractor, the parties agree that Customer determines the purposes and means of the underlying processing and Relay processes Customer Personal Data on Customer’s documented instructions, subject to these Terms and applicable law.

  1. Processing Instructions and Purpose

Customer instructs Relay to process Customer Personal Data as necessary to provide, secure, maintain, support, troubleshoot, and improve the Services; perform Customer-configured workflows; provide communications, CRM, AI, scheduling, and analytics functionality; prevent fraud and abuse; comply with law; and perform other documented instructions consistent with the parties’ agreement.

Relay will not sell Customer Personal Data or retain, use, or disclose it outside the direct business relationship with Customer except as permitted by applicable law and these Terms.

  1. Confidentiality and Security of Customer Personal Data

Relay will ensure that personnel authorized to process Customer Personal Data are subject to appropriate confidentiality obligations and will maintain reasonable administrative, technical, and organizational safeguards appropriate to the nature of the Services and the information processed.

  1. Subprocessors

Customer authorizes Relay to use subprocessors to provide the Services. Relay will contractually require subprocessors that process Customer Personal Data to protect the data in a manner materially consistent with Relay’s applicable obligations.

Relay remains responsible for the performance of its subprocessors to the extent required by applicable law and the parties’ agreement. Relay may update its subprocessor list as its infrastructure evolves.

  1. Assistance With Data Rights and Security Incidents

Taking into account the nature of the processing and information reasonably available to Relay, Relay will provide reasonable assistance to Customer in responding to legally required data-subject requests and in meeting applicable obligations concerning security incidents, data protection impact assessments, or regulator consultations.

Customer is responsible for determining whether a request is valid and for communicating the response to the individual unless applicable law requires Relay to respond directly.

Relay will notify Customer without undue delay after confirming a security incident involving unauthorized access to Customer Personal Data where notification to Customer is required by applicable law or contract. Notice is not an admission of fault or liability.

  1. Deletion and Return

Upon termination and upon Customer’s request made within any available export period, Relay will provide available mechanisms to export Customer Data.

Relay may delete or anonymize Customer Personal Data after the applicable retention or backup period unless retention is required by law, necessary for security or fraud prevention, required to preserve legal claims or compliance records, or otherwise permitted by applicable law. Data retained for such limited purposes remains subject to the protections of this Schedule.

  1. Audits and Compliance Information

Relay will make available information reasonably necessary to demonstrate compliance with its processor or service-provider obligations, which may include security documentation, questionnaires, certifications, or audit summaries when available.

Any on-site or bespoke audit request must be legally required, reasonably scoped, protect other customers and Relay Confidential Information, occur no more than once annually absent a confirmed material incident, and be at Customer’s expense unless applicable law requires otherwise.

  1. International Transfers

Customer is responsible for determining whether its use of the Services involves cross-border transfers subject to transfer restrictions.

Where required and agreed, Relay will enter into then-current legally recognized transfer terms, including applicable Standard Contractual Clauses or other approved mechanisms.

Customer will not use Relay to transfer Customer Personal Data in violation of applicable data-transfer law.

  1. Contact

Relay AI LLC
3090 S Durango Dr, Suite 200C
Las Vegas, NV 89117

Website: https://relayagents.ai/
Support: support@relayagents.ai
Legal: legal@relayagents.ai
Compliance: compliance@relayagents.ai
Privacy: privacy@relayagents.ai