Turn Every Missed Call Into a Booked Job
When your team can’t pick up, Relay texts the caller back within seconds, finds out what they need and books them in or calls them back. The caller feels looked after, and the job stays with you instead of going to the next business on their list.
- Instant text back on every missed call
- AI conversation by text or callback
- Booked, routed and logged automatically
A Missed Call Is Often a Missed Job
Busy teams miss calls every day: on a job, with a customer, after hours or when every line is ringing. Most callers don’t leave a voicemail. They call the next business on the list, and you never find out what the call was worth.
Relay closes that gap automatically. The moment a call goes unanswered, Relay texts the caller back, starts a helpful conversation and either books them in, answers their question or gets them to the right person, with the whole exchange logged in the CRM.
How Relay Recovers a Missed Call
A prewritten text goes out instantly. Then an AI agent takes over the conversation and moves it to a clear outcome.
A text back in seconds
Callers get a friendly, branded text the moment you miss them, so they know they haven’t been ignored.
Then a real conversation
Relay keeps the conversation going by text, or calls back with an AI voice agent, until the caller has what they need.
See Exactly Which Missed Calls Became Jobs
Relay tracks every missed call from text back to outcome. You can see which callers were recovered, what they needed and which conversations turned into booked work, right inside Relay CRM.
- Every missed call logged with its outcome
- Conversation and job details on the contact record
- A clear view of recovered calls and bookings
- Missed
- 2:14 PM · Team on a job
- Text back
- 3 seconds later
- Need
- Leaking water heater
- Booked
- Today 4:00 PM
Whether They Reply Right Away or Not, Nobody Falls Through
Relay keeps following up until every missed call has a clear outcome.
Answered, booked and logged
- Relay finds out what the caller needs
- Books the job or answers the question
- Routes urgent requests to your team
- Saves the conversation to the CRM
Followed up automatically
- A friendly follow-up text a little later
- An AI callback if you choose
- Your team alerted about high-value calls
- Closed out cleanly if they no longer need help
Stop Losing the Calls Your Marketing Paid For
Your marketing makes the phone ring. Relay makes sure those calls turn into business.
Recover lost jobs
Callers who would have gone elsewhere get a fast response and a booking.
Callers feel looked after
A quick, friendly text tells people their business matters, even when you’re busy.
Stay on the job
Your team can finish the work in front of them without worrying about the phone.
Know your missed-call numbers
See how many calls you miss, when you miss them and how many Relay recovers.
What Are Missed Calls Costing You?
Move the sliders to estimate the revenue your business could be losing to unanswered calls each month, based on your own numbers.
Estimates are based only on the numbers you enter and are for planning purposes. Your results will vary.
Talk to a Relay Agent Right Now
Rachel is a live Relay agent. Ask her anything, or play the part of a caller your team couldn’t get to and see how she picks up the conversation and books the job.
- Natural, real-time conversation
- Your questions, rules and handoffs
- Every conversation summarized in the CRM
Missed-Call Text Back FAQs
Want to see how many of your missed calls Relay could recover? We’ll walk through it around your phone setup.
How does missed-call text back work?
When a call to your business goes unanswered, Relay sends the caller a text within seconds, then continues the conversation by text or with an AI callback to book them in, answer their question or route them to your team.
Can I choose when Relay texts back?
Yes. You can set different behavior for business hours, after hours, weekends and holidays, and choose whether Relay texts, calls back or both.
What if the call is an emergency?
Relay recognizes urgent requests using your rules and immediately alerts the right person by text or call, with the caller’s details already captured.
What if the caller doesn’t need anything?
You decide which missed calls trigger a text back, and Relay respects opt-out requests automatically. If the caller no longer needs help, the conversation simply closes.
Does this work with my current phone number?
Relay can use Relay phone numbers or work alongside your existing setup, for example through call forwarding. We’ll recommend the best approach during your demo.
Explore Other Use Cases
Give Every Missed Call a Second Chance
Let Relay text back, follow up and book the callers your team couldn’t reach in time.