An AI Receptionist That Answers Every Call
Relay picks up on the first ring, day or night. It answers questions, books appointments, takes detailed messages and puts urgent calls through to the right person, so no caller hits voicemail and no opportunity waits until morning.
- Answers on the first ring, 24/7 and on holidays
- Books, reschedules and takes detailed messages
- Routes urgent calls to the right person instantly
Every Missed Call Is a Customer Calling Someone Else
Calls come in while your team is with customers, on another line, at lunch or closed for the night. Most callers won’t leave a voicemail. They hang up and call the next business on the list, and that opportunity is gone before anyone knows it existed.
Relay answers every call like a well-trained front desk. It greets callers in your business’s name, answers common questions, books appointments, takes detailed messages and gets urgent calls to the right person, then logs every call in the CRM with a summary your team can act on.
How Relay Handles Every Call
Your rules decide what Relay answers, books, routes or passes on. Your team only hears about the calls that need them.
Relay handles on its own
Common calls are answered and completed in one conversation, using your hours, services, pricing and calendar.
Relay puts through to your team
Calls that need a person reach the right one, with the caller’s details already captured.
Know What Happened on Every Call Without Listening to It
Every call ends with a short summary in Relay CRM: who called, why, what was decided and what happens next. Urgent calls trigger an instant alert to the right person, and callback tasks land with the team member who needs them.
- AI summary and recording on every call
- Instant alerts for urgent calls
- Callbacks assigned to the right person
- Reason
- Grinding brakes
- Vehicle
- 2019 Honda CR-V
- Booked
- Tue 8:00 AM
- Next step
- Confirmation sent by text
Routine Calls Handled. Urgent Calls Escalated.
Relay treats every caller with care, then follows your rules for what happens next.
Answered, booked and logged
- Questions answered from your knowledge base
- Appointment booked on the right calendar
- Confirmation sent by text
- Summary saved to the contact record
Put straight through to your team
- Relay recognizes urgency from your rules
- Warm transfer to the on-call person
- Text alert if nobody answers
- Full details captured before the handoff
Answer Every Caller Without Adding Headcount
Relay covers the phones so your team can focus on the customers in front of them.
Never miss a call
Every call answered on the first ring, including nights, weekends, holidays and busy periods.
More booked appointments
Callers who would have hung up on voicemail get booked while they’re still on the line.
Fewer interruptions
Your team stops juggling the customer in front of them and a ringing phone.
The right answer every time
Every caller gets accurate information in your tone, from your approved answers.
Talk to a Relay Agent Right Now
Rachel is a live Relay agent. Ask her anything, or play the part of a caller to your business and see how she answers questions, books appointments and knows when to bring in a person.
- Natural, real-time conversation
- Your questions, rules and handoffs
- Every conversation summarized in the CRM
AI Receptionist FAQs
Want to hear Relay answer your own calls? We’ll set it up around your hours, services and routing rules.
What is an AI receptionist?
An AI receptionist answers your business phone with a natural-sounding voice agent. It handles common calls such as questions, bookings and messages, and routes the calls that need a person to your team.
Will callers know they’re talking to AI?
You choose how Relay introduces itself, and we recommend being open that callers are speaking with an AI assistant. Most callers care far more about getting a fast, accurate answer than about who provides it.
Can Relay transfer calls to my team?
Yes. Relay can transfer calls live, send a text alert or create a callback task, based on rules such as urgency, caller type, time of day or a direct request to speak with someone.
How is this different from an answering service?
A traditional answering service takes messages. Relay answers questions, books appointments, qualifies callers and updates your CRM in the same call, 24/7, with a summary of every conversation.
Can Relay work with my existing phone number?
Relay can use Relay phone numbers or work alongside your current setup, for example by forwarding calls your team can’t answer or calls after hours. We’ll recommend the best setup during your demo.
Explore Other Use Cases
Never Send Another Caller to Voicemail
Let Relay answer, book and route every call, with a clear summary of each one in your CRM.