AI Agents
for Law Firms
Improve intake, route inquiries, and book consultations while keeping the legal team focused on the work only humans should handle.
Law firm intake has to be fast, careful, and organized
When someone contacts a law firm, they may be stressed, confused, or dealing with a time-sensitive issue. The firm needs to respond quickly, collect the right information, and route the inquiry properly. At the same time, legal intake has boundaries. The process should not create confusion about legal advice, representation, or attorney-client relationships.
Relay AI gives law firms a trained intake and follow-up agent that can collect information, answer basic process questions, route inquiries, and book consultations. It is built to support the firm, not act as a lawyer.
Hear Relay AI in Action
What the legal agent can do
Collect structured intake details
The agent can ask for contact information, practice area, opposing party or key names, location, urgency, timeline, and a short description of the matter. This gives the firm a cleaner intake record before a staff member or attorney reviews the inquiry.
Route by practice area
Whether the firm handles personal injury, family law, estate planning, business law, immigration, or criminal defense, the agent routes inquiries based on the firm’s rules. It can also direct people to the correct next step if the matter is outside the firm’s scope.
Escalate sensitive or urgent matters
Some legal inquiries need human review immediately. The agent can be configured to flag urgent matters, sensitive language, deadlines, or high-priority practice areas so the right person is alerted right away.
Book consultations
When a lead fits the firm’s criteria, the agent can help schedule a consultation, send reminders, and make sure the person knows what to expect. The goal is to reduce phone tag and improve show rates.
Built for inbound and outbound law firm workflows
Inbound workflows include website inquiries, missed calls, chat, after-hours messages, paid ad leads, consultation request forms, and referral intake. Relay AI helps create a consistent front door for the firm.
Outbound workflows may include consultation reminders, document collection reminders, follow-up with unbooked inquiries, post-consultation next steps, and reactivation of leads that contacted the firm but never scheduled. The agent should always operate within the firm’s approved communication rules and compliance requirements.
Clear boundaries matter
The legal agent should not provide legal advice, analyze legal strategy, or imply that representation has begun. It should use firm-approved language, collect facts, explain process-level information, and hand off to the legal team at the right time. This is a major design and copy note for the page: the value is better intake, not automated lawyering.
Industry-specific use cases
After-hours intake
Respond when the office is closed and collect enough information for the team to review.
Practice area routing
Send the right inquiry to the right team based on the matter type and firm rules.
Consultation booking
Move qualified inquiries to a scheduled consultation with reminders and clear next steps.
Lead follow-up
What you can expect from Relay AI
24/7
< 30 sec
response time.
100%
Conversations automatically logged to the CRM.
5+
Communication channels connected.
Your Trusted Partner for Every Conversation
From the first call to the final follow-up, Relay keeps every conversation organized, actionable, and connected.
CRM Automation
Smart Workflows
Reporting & Insights
Track call volume, conversions, response times, and team performance with real-time reporting.